How to use emotional intelligence to build a world-class organisation

This episode is a discussion with Linda Simonsen – CEO and Founder of Kleu – a digital tool which develops the emotional fitness of employees to improve well-being, workplace culture and performance. We talk about emotional intelligence (aka emotional fitness) and how you can leverage it to build a world-class organisation.

SHOW NOTES

• 00:00:36 Linda’s introduction to the Growth Manifesto Podcast
• 00:01:34 What’s the definition of emotional intelligence?
• 00:03:20 Linda talks about emotional labor in relation to emotional intelligence
• 00:05:54 A big part of emotional intelligence is understanding who you are and what role emotions play in your life
• 00:06:42 Unlike intelligence quotient (IQ), emotional intelligence (EQ) can be learned
• 00:09:40 What are some of the things that people can do to improve your emotional fitness and emotional intelligence?
• 00:12:07 How do you see the blind spots in your emotional intelligence you need to improve?
• 00:15:25 Linda’s team has created different workplace scenarios where employees can practice their emotional intelligence in different situations
• 00:17:40 What is empathy in relation to emotional fitness?
• 00:20:20 Tips on how to manage your emotional state & emotional response (Intervention techniques)
• 00:23:36 Let’s respond. Not react.
• 00:24:45 How do you recover from reacting negatively to a situation?
• 00:27:45 Two elements to Trust: Confidence & Character
• 00:29:21 How important is emotional fitness in being a good leader?
• 00:31:12 Linda got really interested in equipping frontline employees with emotional fitness
• 00:32:23 If I want to become a leader, do I need to be emotionally fit?
• 00:34:39 How does a company ensure that the people they promote to a management role have the right capabilities in terms of emotional intelligence?
• 00:37:18 Should you promote someone who is more technically competent or someone who is more emotionally fit to be a leader?
• 00:39:20 How long would it take to upskill someone in terms of emotional fitness?
• 00:41:58 What are some things one can do to look after their emotional well-being?
• 00:44:25 How do you track or measure emotional intelligence?
• 00:48:26 In a world where Artificial Intelligence is taking a lot more roles, where does emotional intelligence fit in?
• 00:50:45 There’s a difference between emotions and feelings
• 00:54:50 Quickfire questions with Linda
• 00:56:36 Linda’s last words to share on emotional fitness and emotional intelligence
• 00:58:24 How to get a hold of Linda and Kleu

LINKS

• Linda Simonsen on LinkedIn
• Kleu
• Stealing Fire: How Silicon Valley, the Navy SEALs, and Maverick Scientists Are Revolutionizing the Way We Live and Work

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You’re listening to the 2020 Marketing Series on The Growth Manifesto Podcast, a Zoom video series brought to you by Webprofits where we talk about how to drive business and marketing success through the rest of 2020.

Hosted by Alex Cleanthous.

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